Receptionist - Home Care Specialist

5 days ago

Great Neck, New York, United States Atria Home Care Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Atria Home Care. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, staff, and departments.

Key Responsibilities
  • Operate the telephone/communication center and serve as the information/referral center for all residents, staff, and departments.
  • Provide services and support to staff in a manner that meets or exceeds facility expectations.
  • Answer incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Retrieve messages from voice mail and forward to appropriate personnel.
  • Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Answer general questions about the community and provide callers with information and refer other specific questions to appropriate staff.
  • Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Maintain current list of residents who are hospitalized.
  • Receive, sort, and route mail, and maintain and route publications.
  • Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.).
  • Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
  • Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Assist the Administrative Assistant with regulatory compliance tracking.
  • Order, receive, and maintain office supplies.
  • Assist the Scheduling Department with providing on-call staffing coordination for at least a seven (7) day duration each month.
Requirements
  • High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.
  • Must successfully complete all Atria specified training programs.
  • Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
  • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
  • Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

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