Marketing Technology Implementation Director

2 days ago

Santa Clara, California, United States ServiceNow, Inc. Full time
Marketing Technology Implementation Director

ServiceNow is seeking a highly skilled Marketing Technology Implementation Director to lead the implementation of Adobe marketing solutions across the organization. As a key member of the ServiceNow team, you will be responsible for building and maintaining strategic relationships with Adobe, ensuring the effective use of their capabilities, and driving their product direction to achieve marketing and ServiceNow goals.

Key Responsibilities:
  • Develop and maintain strategic relationships with Adobe to maximize the use of their capabilities and drive product direction.
  • Hold Adobe accountable for delivering on their promises and ensure top-tier client treatment.
  • Ensure Adobe's offerings are well-integrated and adopted across the organization, and ServiceNow is using best practices and methods to improve time to market.
  • Create a vendor score framework with Adobe to ensure compliance and delivery of contract goals.
  • Collaborate and lead cross-functional teams, including DT, Marketing, and external partners, to ensure detailed architecture and implementation plans for strategic projects are in place.
  • Develop and implement technical processes and align with DT architecture and governance to optimize the use of marketing technology.
  • Align across broader ServiceNow to ensure broader adoption of Adobe capabilities across teams inside and outside of Marketing.
  • Ensure marketing is getting the value out of key new features like Firefly AI and AJO B2B.
  • Lead workshops, trainings, and Adobe-led analysis to ensure marketing can align current processes to Adobe capabilities.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
  • Relevant certifications in Adobe marketing solutions are a plus.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills, with a focus on delivering business value.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Experience with the TOGAF architecture approach and processes.
  • Strong knowledge of marketing technology trends, Martech architecture, and best practices.
  • Proven experience in leading large-scale Martech implementation projects in a complex, matrixed organization.
  • At least 10 years of experience working with Adobe's marketing platform, including Adobe Experience Cloud, Adobe Campaign, Adobe Analytics, and Adobe Target.
What We Offer:

ServiceNow offers a competitive compensation package, including a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

ServiceNow is an equal opportunity employer and is committed to diversity and inclusion. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

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