Personal Lines Insurance Manager
9 hours ago
Higginbotham Insurance Agency, a leading independent insurance and financial services firm, is seeking a highly motivated and experienced Personal Lines Account Manager to join our team in Fort Worth, TX.
Key Responsibilities:- Work closely with producers and prospects to review and quote personal insurance policies
- Prequalify and analyze clients' insurance needs, recommending coverage and preparing proposals to sell
- Actively solicit increases in coverage or rounding out accounts to meet client needs
- Educate clients about coverage limitations and document information in our computer system
- Seek referrals from current clients to solicit new business prospects
- Refer clients to our Benefits and Commercial Lines departments for new business opportunities
- Conduct annual account reviews and recommend changes in coverage and markets to ensure high-quality coverage
- Handle renewals and remarkets as needed, following our workflow
- Assist clients with coverage changes and complete service requests
- Inform clients of policy changes, exclusions, and insurance coverage needs
- Generate documents and produce correspondence to satisfy client service requests
- Handle or refer insured's questions and complaints
- Maintain detailed customer records in our management systems
- Maintain good working relations with underwriters
- Work with our Accounting Department to reconcile company differences and accounting discrepancies
- Follow up on reports required by management
- Stay informed about industry information, new products, coverages, and technology to continuously improve knowledge and stay current
- Interact with others effectively, using good communication skills, cooperating positively, and providing information and guidance as needed
- Good communication and customer service skills
- Highly motivated self-starter with ability to work independently to accomplish established agency goals
- Ability to work as a team player with a committed positive approach to working through adversity
- Ability to communicate effectively, both verbally and in writing, necessary to communicate with clients, carriers, and prospects
- Critical thinking skills with ability to use logic and reasoning to identify deficiencies or other concerns
- Intermediate knowledge of Microsoft Office Products, including Outlook, Word, and Excel
- Strong organizational and time management skills, with an extreme attention to detail
- Ability to adhere to and meet deadlines
- High school diploma or equivalent
- Property and Casualty Agent's license required
- 3-5 years of experience in Personal Lines Account Management
- Knowledge of carrier rating systems, preferred
- Commitment to continuous learning
Fort Worth, TX
Physical Requirements:- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing
- Walking, bending, sitting, reaching, and stretching in all directions
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