Customer Experience Manager
7 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Experience Manager to join our team at World Market. As a key member of our leadership team, you will be responsible for modeling and leading a customer-first selling culture, assessing and analyzing business trends, and fostering a culture of inclusion and empowerment.
Key Responsibilities
- Partner with the Store Manager to develop and implement effective routines, visual brand standards, and engagement behaviors that drive customer satisfaction and loyalty.
- Analyze business trends and develop strategies to improve sales, customer engagement, and operational efficiency.
- Recruit, develop, and retain a high-performance team that aligns with our company values and culture.
- Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
- Plan and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Requirements
- Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture.
- Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, and sound decision-making skills.
- Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
- Minimum Age 21 years.
- Ability to lift up to 40 lbs.
What We Offer
- Flexible scheduling to support your work-life balance.
- Associate discount to World Market
- A fun and supportive work environment where you feel welcome and safe.
- A culture of inclusion that empowers you to be your best authentic self.
- Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.
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