Patient Access Representative I

5 days ago

Dover, Ohio, United States Cleveland Clinic Full time

Cleveland Clinic Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. As a PRN Patient Access Representative, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

A PRN caregiver will work as needed and must be available for any shift. To excel in this role, you will:

  • Perform registration and obtain information about demographics, insurance, medical and financial.
  • Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
  • Function as a Super User and act as a resource for training of new caregivers.
  • Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

  • High school diploma or GED and two years of experience in a customer facing role OR an associate's degree and one year of experience OR a bachelor's degree.
  • Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.
  • Basic PC software application knowledge and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this role.

Physical Requirements:

  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office some locations, ability to travel throughout the hospital some locations ability to move up to 25 lbs.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

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