Resort Operations Director

6 days ago


Austin, Texas, United States Miraval Austin Resort and Spa Full time
About the Role

As the Executive Hotel Manager at Miraval Austin Resort and Spa, you will be responsible for bringing our Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

Key Responsibilities
  • Strategic Leadership: Oversee the overall strategy, performance, and profitability of the property, ensuring it operates with excellence.
  • Operational Excellence: Lead with integrity and align with Hyatt's core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
  • Talent Development: Execute Hyatt's talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive and diverse workforce.
  • Community Engagement: Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
  • Financial Management: Effectively manage owners' assets with an ongoing focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
Requirements
  • Leadership Experience: Proven track record of leading high-performing teams and driving business results.
  • Strategic Thinking: Ability to develop and execute multi-year property-level business strategies.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to articulate a clear, consistent, and effective message to diverse audiences.
  • Business Acumen: Strong understanding of financial management, revenue growth, and operational excellence.


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