Cloud Escort Specialist

4 weeks ago


Reston, Virginia, United States Insight Global Full time

About the Role

The Insight Global Sovereign Cloud Escort Team is seeking a skilled Cloud Escort Specialist to join their team. As a Cloud Escort, you will provide virtual escort services for non-cleared individuals to operate in secured environments under the direction of a component team SME.

Key Responsibilities

  • Work with software developers and service engineers to resolve service incidents and deploy workflows
  • Triage tickets to appropriate team members to effectively fulfill escort requests
  • Maintain security clearances and eligibilities to supported customer environments, and provide weekly reporting on status
  • Maintain focus on data handling and protection procedures to protect confidential and secure information
  • Maintain proper notes during and after escort requests to ensure details are properly captured
  • Develop and strengthen service engineering skills through training during downtime

Requirements

  • Strong written and verbal communication skills
  • Production System Maintenance experience - security patching, service account maintenance, live escorting, and certificate renewal
  • Self-driven and motivated to continually learn and grow in the role
  • Process and detailed oriented
  • Excellent teamwork and interpersonal skills
  • Strong and effective customer service skills
  • Willing to work weekends, nights, and holidays
  • Experience working with globally distributed teams a strong plus

Preferred Qualifications

  • PowerShell experience highly preferred - ability to read and run pre-written cmdlets and retrieve data independently
  • Exchange Server experience highly preferred - deployments, break fix, domain creation, AD structure, etc.
  • Active Directory administration
  • TCP/IP, DNS, Hyper-V, Virtual Machines, Network Monitoring, Fiddler, Send Connectors
  • Programming/Scripting experience: C#, PowerShell
  • SQL Experience - data retrieval (t-sql)
  • Technical writing experience for SOP documentation
  • Ability to analyze and resolve problems associated with server's hardware, applications, and security
  • Demonstrated knowledge of Windows servers, domain servers, supporting desktops, desktop applications, and Active Directory
  • Familiar with Microsoft group and security policy design and implementation
  • Experienced in troubleshooting and maintaining a Multi-Tenant Cloud Computing Environment


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