Customer Service Representative
2 weeks ago
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Emser Tile. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, assisting with day-to-day branch functions, and building strong relationships with contractors and customers.
Key Responsibilities
- Provide prompt and professional customer service via phone, email, and in-person interactions.
- Assist with branch operations, including order processing, refunds, and exchanges.
- Build relationships with contractors and customers to drive sales and customer satisfaction.
- Work closely with the Operations Manager to ensure seamless branch operations and customer service delivery.
- Maintain accurate records and reports to support branch operations and customer service efforts.
Qualifications
We are looking for a highly motivated and detail-oriented individual with a minimum of 2 years of experience in customer service, sales, or operations support. You should have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities. A high school diploma or equivalent is required, and experience with relevant computer applications, such as Outlook and Excel, is a plus.
Physical Requirements
This role requires the ability to stand, walk, and lift up to 110 pounds, with occasional exposure to moving mechanical parts and a wide range of temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer
Emser Tile is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment that values and respects all employees and applicants.
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