Technical Support Specialist

2 weeks ago


Ketchikan, Alaska, United States Cape Fox Federal Intergrators LLC Full time
Cape Fox Federal Integrators LLC is seeking an experienced IT Support Professional to work full-time in a dynamic environment. The IT Support Professional provides exceptional support and outstanding customer experiences. The IT Support Professional supports the Sr. IT Manager through helpdesk support at various levels, primarily tier 2 support. The IT Support Professional works with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.

Cape Fox Federal Integrators LLC is an equal opportunity employer and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. The company offers preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law.

Key Responsibilities:

* Provide technical support to end-users
* Troubleshoot and resolve technical issues
* Collaborate with the Sr. IT Manager to ensure seamless support
* Work with non-technical end-users to obtain technical independence
* Ensure customer satisfaction and outstanding customer experiences

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