Customer Support Manager San Francisco

4 days ago


San Francisco, California, United States gigsbiz Full time
About the Role

We are seeking a highly skilled Customer Support Manager San Francisco to join our team at gigsbiz. As a key member of our Frontend Engineering team, you will play a critical role in shaping the future of our web client, a complex in-browser application relied upon by millions of users every day.

Key Responsibilities
  • Brainstorm with Product Managers and Designers to conceptualize new features
  • Collaborate with Application Engineering to build new features for our large-and-growing user base
  • Learn about new web technologies and discuss potential solutions to problems
  • Help our skilled support team triage bugs and troubleshoot production issues
  • Mentor other engineers and deeply review code
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent training, fellowship, or work experience
  • 3+ years of experience writing client-side JavaScript
  • Expertise in building complex layouts with CSS and HTML
  • Experience building and debugging complex systems in a team environment
  • Strong UX and design sensibilities, and a desire to sweat the small stuff
  • Strong communication skills, a positive attitude, and empathy
  • Self-awareness and a desire to continually improve
Preferred Qualifications
  • Experience with jQuery, Handlebars, or LESS
  • Experience investigating and improving JavaScript performance
  • Experience with WebSockets, Local Storage, or ES6
  • Experience in small startup environments
  • Experience designing web sites or applications
How to Apply

Send your complete resume and a link to your online portfolio to gigsbiz. Include [Resume] keyword in your subject.


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