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Enterprise Systems Analyst

4 weeks ago

Spokane, Washington, United States Washington Trust Bank Full time
Job Summary

The Enterprise Systems Analyst will be responsible for monitoring and maintaining core banking applications and complementary products. This position will serve as the primary backup for the EIS Associate Analyst and the EIS Sr Analyst.

Key Responsibilities
Assist in monitoring and supporting mission-critical EIS Department systems in an enterprise, high-availability environment.
Assist in setting up and maintaining user security on the core banking application and complementary products interfacing to the banking core.
Serve as the backup for performing System Security Administration tasks and monitor print queues.
Collaborate with IT Department staff to provision services and troubleshoot associated problems.
Serve as the backup contact for Core Banking-related issues routed to the Enterprise Information Systems Department.
Assist in monitoring system health and performance data, analyzing performance reports, and automating reporting processes.
Assist in ensuring system improvements are successfully implemented and monitored to increase the efficiency of Enterprise Information Systems Department systems.
Collaborate with EIS Sr Analyst to analyze and evaluate EIS department system operations and provide recommendations to improve service levels.
Document support processes and procedures relative to the systems in the Enterprise Information Systems Department.
Collaborate with the EIS Sr Analyst in following prescribed Change Management Policies, perform installation, upgrade, configuration, deployment, and administration for Enterprise Information Systems applications, Power/IBM i operating systems, and hardware for preventative maintenance and to minimize risk and service interruptions.
Ensure end-user satisfaction by meeting Service Level Agreements through proactive resolution of potential availability, capacity, and performance issues and by troubleshooting and quickly resolving problems when they arise.
Assist in ensuring high levels of availability and security for business applications and assist in the planning and implementation of policies and procedures to ensure Power/IBM i system provisioning and support is consistent with the Bank's mission and goals, Information Technology Plan objectives, industry best practices, and regulatory requirements (GLBA, FFIEC, AT501, PCI, etc.).
Perform backup and recovery for all infrastructure and networking functions in the Enterprise Information Systems Department and be a key participant in periodic disaster recovery exercises.
Assist other members of the IT Technical Team in system administration tasks as required.
Provide direction and mentoring to the EIS Associate Analyst/IT Department.
Provide after-hours and weekend support as needed.
Perform compliance and risk management duties as required or assigned.
Regular, reliable attendance is required.

Requirements
Bachelor's Degree in Computer Science or related field required with professional certification desired or experience in related field.
4+ years of experience on IBM midrange systems with current knowledge of Power/IBM i V7+.
Experience with hardware installation and system performance.
Well-developed problem-solving abilities.
Experience with MIMIX High Availability/Disaster Recovery technology.
Knowledge of Power/IBM i security vulnerabilities and remediation practices.
Excellent communication skills, both verbal and written, with the ability to effectively present information and respond to questions from internal customers.
Demonstrated ability to work independently, communicate effectively, work well with others, exercise sound judgment, and display initiative and innovation on the job.
Must have a commitment to high standards of professionalism, integrity, and delivery.

What Our Culture Can Offer You
Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement, and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation. Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information, and any other protected characteristics outlined by state, federal, and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities