Member Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Ent Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, helping them achieve their financial goals, and promoting our products and services.
Key Responsibilities:
- Provide accurate and professional member transactions, including new account creation, account maintenance, and basic Service Center Control Manual procedures.
- Maintain a strong knowledge of our products and services, regularly providing referrals to members in all areas, including lending, investments, electronic banking, wealth management, and business banking.
- Comply with safety and service standards defined in our Policies and Procedures documents, as well as financial regulations, including the Bank Secrecy Act and Consumer Financial Protection Bureau.
- Meet job training requirements and maintain a cash drawer following procedures defined in our Cash Control Policy.
Requirements:
- High School Diploma/G.E.D. or Equivalent
- 6+ months customer service and cash handling experience required; sales experience preferred
- Enthusiastic attitude regarding helping our community
- Strong emphasis on member service and offering appropriate cross-sell/upsell opportunities
- Strong attention to detail and accuracy of all transactions
- Professional and courteous communication skills
- Proficient in basic math and comfortable handling physical money with a high level of accuracy
- Exposure to Microsoft Outlook and web-based transactional systems
Benefits:
- Competitive salary range: $19.91 to $22.01 per hour
- Monthly incentives based on performance
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
About Ent Credit Union:
Founded in 1957, Ent Credit Union is a member-owned credit union with a passion for people, not for profit. We have over 420,000 owner-members across more than forty convenient Front Range locations and have been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running.
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