Account Services Coordinator
6 days ago
About Us: Our company provides distribution services catering to restaurant owners with a variety of offerings. We are committed to delivering high-quality products and exceptional customer service.
Responsibilities:
- Service and maintain assigned accounts accordingly.
- Take ownership of account issues and follow through with resolutions.
- Monitor systems to ensure orders meet customers' SLA.
- Set up appointments and maintain scheduling.
- Submit tickets for missed appointments and follow up for rescheduling.
- Send billing forms for non-inclusive services performed on the order level to the Billing department.
- Maintain an orderly workflow according to priority tasks.
- Prepare and QC orders prior to warehouse handoff, at least 24-48 hours before pickup appointment.
- Cross-train on various accounts for coverage while peers are out of the office.
- Stay updated on accounts routing guides and crucial information.
- Maintain updated routing guides on shared drive.
- Create, follow, or update SOP as requirements change.
- Communicate effectively with clients, office, and warehouse team members.
- Monitor email communications and reply in a timely manner.
- Escalate critical issues or matters that may arise.
Requirements:
- Experience in logistics, fulfillment, or transportation industry.
- Familiarity with EDI knowledge and specific account management.
- Ability to close (ship) orders systematically and submit ASN's as per vendor's requirements.
- Excellent interpersonal and customer service skills.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office and related software.
- Experience with WMS systems: Dynamics 365, RAMP, or other logistics software.
- Effective communication skills, both written and verbal.
Benefits: Competitive salary ($45,000 - $60,000 per year), opportunities for professional growth and development, and a dynamic work environment.
Salary Range: $45,000 - $60,000 per year.
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