Product Service Specialist

2 days ago


Reston, Virginia, United States ZipRecruiter Full time
About the Position

We are seeking a highly skilled Product Service Specialist to join our team in Reston, VA. As a key member of our support organization, you will be responsible for delivering high-quality software support to our customers.

Estimated Salary: $95,000 - $120,000 per year.

Key Responsibilities:

  • Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
  • Define and report on product supportability and readiness issue during the product life cycle.
  • Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.

Requirements:

  • Bachelor's Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience.
  • 2-5 years of relevant experience.
  • Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux.
  • Knowledge on cloud infrastructure – AWS or GCP or Azure.
  • Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.

What We Offer:

  • Competitive Salary and Compensation.
  • Annual Bonus Based on Personal Performance.
  • Medical, Dental, and Vision Insurance.
  • 3 Weeks of Paid Time Off Every Year.
  • UNLIMITED Sick Time.


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