Enterprise Service Management Specialist
3 weeks ago
Job Description: Enterprise Service Management Specialist
We are seeking an experienced Enterprise Service Management Specialist to join our team at Intact Technology. The successful candidate will have a strong background in ServiceNow development and solution architecture, with a proven track record of delivering high-quality solutions to clients.
About the Company:
Intact Technology is a leading provider of ServiceNow solutions to large enterprise customers. Our team is passionate about delivering exceptional results and providing outstanding customer service.
Key Responsibilities:
- Partner with project managers to ensure client satisfaction and deliver expected outcomes.
- Design and develop technical solutions using ServiceNow, including overall solution architecture, best practice configuration, and integration analysis and design.
- Provide guidelines and direction for implementation teams.
- Support pre-sales solutioning efforts and review statements of work.
- Mentor junior technical staff and participate in recruiting and hiring processes.
Requirements:
- 8-10 years of ServiceNow development and/or solution architecture experience.
- Broad knowledge of the ServiceNow platform and deep expertise in 1-2 product areas.
- Experience with Agile/Scrum methodology and micro-services architecture.
- Certifications such as CSA, CAD, CIS, and CMA/CAT are highly desirable.
- Strong communication and customer relationship skills.
Benefits:
- A competitive salary range of $120,000 - $180,000 per year.
- Ongoing personal and professional development opportunities.
- Unlimited paid time off, plus 12 paid holidays.
- Premium healthcare plans, including HSA and FSA options.
- A qualified 401(k) program.
- Virtual happy hours and team-building events.
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