Client Relationship Specialist
2 weeks ago
Main Responsibilities:
- This role is office-based, requiring onsite presence for effective performance.
- Under supervision, responsible for providing an outstanding client service experience while assisting clients with a comprehensive range of banking products and services.
- Engages with clients in person, via phone, and through email, addressing inquiries and delivering requested information.
- Handles various administrative and operational tasks related to client services and banking products.
- Primary duties include setting up new accounts, closing accounts, maintaining accounts, and addressing client inquiries.
- Processes client account service requests promptly, including wire transfers, account openings, and maintaining accurate records.
- Manages cash transactions and ensures daily balancing activities are completed.
- Adheres to all operational policies and procedures as outlined.
- Balances cash drawers according to established procedures.
- Develops a thorough understanding of the processes involved in each request, collaborating with relevant teams to gather necessary information.
- Maintains knowledge of policies and procedures, ensuring timely compliance with risk management and compliance guidelines.
- Gains proficiency in business applications essential for client servicing and seeks to stay updated on technological enhancements.
- Assists with the management of Safe Deposit Boxes where applicable.
- Stays informed about new and existing banking products and services to effectively respond to client inquiries and promote services.
- Monitors banking reports and assists with audits as directed.
- Demonstrates a comprehensive understanding of current operational procedures.
- Maintains satisfactory audit records with no recurring risk issues.
- Exhibits proficiency in navigating various programs efficiently.
- Documents special projects or assignments.
- Possesses basic knowledge of client products and services for appropriate referrals.
- Collaborates with management or subject matter experts to identify potential client opportunities.
- 2-3 years of relevant experience.
- Fluency in English and Spanish.
- Familiarity with federal regulations, banking guidelines, and operations is preferred.
- Strong client service, problem-solving, and organizational skills are essential.
- Ability to think critically and work independently or as part of a team.
- Excellent verbal and written communication skills.
- Provides exceptional service to clients and partners in a professional manner.
- Engages clients with a welcoming demeanor and professional tone.
- Seeks guidance from management when necessary to ensure adherence to procedures and compliance standards.
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