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Customer Service Team Lead

2 months ago

Waconia, Minnesota, United States Cabinetworks Group - ACProducts, Inc. Full time

Job Summary:

Cabinetworks Group - ACProducts, Inc. is seeking a highly skilled Customer Care Supervisor to lead our customer care team. As a key member of our organization, you will be responsible for the leadership and development of our customer care representatives, identifying and implementing process improvements to enhance the overall performance of the team.

Key Responsibilities:

  • Lead and manage a team of customer care representatives to ensure exceptional customer service and experience.
  • Develop and implement process improvements to increase efficiency and productivity within the team.
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction.
  • Conduct regular performance evaluations and provide coaching and development opportunities to team members.
  • Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills.

Requirements:

  • Proven experience in a customer-facing role, preferably in a leadership position.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.