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Customer Service Representative

1 month ago

Waconia, Minnesota, United States Cabinetworks Group Full time
Customer Care Specialist

At Cabinetworks Group, we're seeking a skilled Customer Care Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, ensuring customer satisfaction, and resolving any issues that may arise.

Key Responsibilities:
  • Provide top-notch customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members.
  • Work closely with designers, installers, and end customers to ensure seamless customer experiences.
  • Collaborate with the sales team to promote products and services, and provide product consultations to customers.
  • Manage customer orders, ensuring accuracy and timeliness.
Requirements:
  • High school diploma required; an associate's or bachelor's degree is a plus.
  • 1-2 years of customer support experience.
Perks and Benefits:
  • 401(k) matching program.
  • Comprehensive health coverage, including dental and vision insurance.
  • Professional growth opportunities through on-the-job training and development programs.
  • Work-life balance with paid time off and holidays.

As a Customer Care Specialist at Cabinetworks Group, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the company's mission of delivering exceptional customer experiences. If you're passionate about customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.