Operations Manager

3 days ago

Temple, Texas, United States United Site Services Full time
About United Site Services

We are a leading provider of comprehensive site services, dedicated to creating partnerships that drive our customers' project and event success. Our expertise in process management, corporate responsibility, and customer satisfaction are the pillars of our value proposition.

Our diverse team, including field technicians, customer care representatives, sales professionals, and functional experts, work together to deliver a seamless and reliable experience for our customers.

We value continuous improvement, teamwork, and excellence in every aspect of our business.

Job Summary

The Manager Field Ops is responsible for overseeing all operational functions at a branch, ensuring the best efficiencies and quality of customer care.

Key Responsibilities
  • Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
  • Review of all paperwork, including manifests, routing tickets, DVIRs, etc., for completion and accuracy
  • Monitoring service levels and deliveries to recommend measures to improve operational practices and quality of customer care
  • Collaboration with other departments to ensure excellent/positive communication within the region
  • Resolution of customer service & delivery issues, working with Operations Managers at other branches to coordinate asset transfers
  • Maintenance of proper staffing levels to meet and exceed customer and branch needs
  • Analysis and reporting on operational activities, including service levels, routing efficiency, labor & overtime, and fuel
  • Development and implementation of standard practices and efficiency recommendations with the Regional Vice President
  • Fleet DOT administration, including log books & record maintenance
  • Review and approval of e-time punches, time off request forms, and scheduling time off based on operational necessity
  • Administration of the company's safety program at the branch, working with Safety & HR departments to coordinate training
  • Employee development and conducting periodic performance reviews
  • Creation and maintenance of a positive, safe, and effective work environment
  • Operation of a variety of company vehicles and pulling trailers with company vehicles
Qualifications
  • Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience
  • Minimum 5 years of related experience and/or training
  • Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
  • Customer Service
  • Team Building
  • Organization
  • Time Management
  • Communications
  • Decision Making and Problem Solving
  • Knowledge of proper cleaning and repair of company assets
  • Valid Driver License (Class C)
  • Experience with multi-stop routing system and dispatch procedures
  • Computer knowledge (Navision, Microsoft Office and routing/logistics software)
  • Excellent written and verbal communication skills
  • Knowledge of financial statements
  • Experience managing a budget
  • Knowledge of all company assets in inventory
Physical Requirements
  • Sit while driving and stand while servicing products
  • Use hands and fingers to handle, control or feel objects, tools or controls
  • Repeat the same movements
  • See details of objects that are less than a few feet away and also at greater distance
  • Speak clearly so customers can understand
  • Understand the speech of another person
  • Hear sounds and recognize the difference between them
  • Be able to walk up to 30 minutes at a time without exertion
  • Enter and exit equipment by stepping and kneeling
  • Lift up to 40lbs from your waist to your shoulders
  • Lift 30lbs from the floor to your head
  • Crouch and squat
  • Push 100lbs and pull 100lbs horizontally
Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

  • Holiday & Paid Time Off (pro-rated for Part-Time employees)
  • Medical/Pharmacy
  • Dental
  • Vision
  • Employer-Paid Short-Term Disability
  • Employer-Paid Long-Term Disability
  • Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
  • Voluntary Employee Life & Accidental Death and Dismemberment
  • Voluntary Spousal Life
  • Voluntary Dependent Life
  • Hospital Indemnity, Accident and Critical Illness
  • Commuter/Transit Account
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Health Savings Account
  • 401(k) with employer match
  • Employer-Paid Employee Assistance Program (EAP)
  • Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$75,000.00 – $85,000.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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