Collections Specialist
2 weeks ago
SERVPRO Team Shaw is a leading provider of emergency services, including water and fire damage restoration, moving and storage, and textile cleaning. We are seeking a highly skilled and organized Collections Intake Specialist to join our team.
As a Collections Intake Specialist, you will be responsible for verifying the accuracy and completeness of customer information, reviewing account histories to identify outstanding balances and previous collection activities, and maintaining detailed and accurate records of all communications and actions taken on accounts.
Key Responsibilities:
- Customer Contact: Reach out to customers via phone, email, and mail to collect outstanding payments on overdue accounts.
- Payment Negotiation: Discuss payment options and negotiate payment plans with customers to resolve their outstanding balances.
- Account Management: Maintain accurate records of customer interactions, payment agreements, and account statuses in our CRM system.
- Issue Resolution: Investigate and resolve billing discrepancies, disputes, and other customer concerns promptly and professionally.
- Compliance: Adhere to all company policies, state and federal regulations, and industry best practices related to collections and customer interactions.
- Performance Targets: Meet or exceed monthly collection goals and performance metrics set by the management team.
Requirements:
- Bilingual in English and Spanish is a plus
- Must be able to work independently and meet deadlines
- Advanced Excel skills (pivot tables, v-lookups, etc.)
- Strong problem-solving and analytical skills
- Driven, efficient, and self-motivated
- High attention to detail
- Strong organization and communication skills
Benefits:
- Medical, Dental, and Vision
- Paid Time Off
- Sick Paid Time Off
- Parental Paid Time Off
- Matching 401k
SERVPRO Team Shaw is a dynamic and growing company with a strong commitment to customer satisfaction and employee development. We offer a competitive pay rate, opportunities for advancement, and a supportive team environment. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Collections Specialist
4 weeks ago
Grapevine, Texas, United States Servpro of Hurst-Euless-Bedford Full time{"title": "Collections Specialist", "content": "Job SummaryServpro of Hurst-Euless-Bedford is seeking a highly skilled Collections Specialist to join our team. As a key member of our operations team, you will be responsible for verifying customer information, reviewing account histories, and negotiating payment plans to resolve outstanding...
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Collections Specialist
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Grapevine, Texas, United States SERVPRO Team Shaw Full timeAbout the RoleSERVPRO Team Shaw is a leading provider of emergency services, including water and fire damage restoration, moving and storage, and textile cleaning. We are seeking a highly skilled and organized Collections Specialist to join our team.Key ResponsibilitiesVerify the accuracy and completeness of customer information, including contact details...
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Grapevine, Texas, United States Servpro of Hurst-Euless-Bedford Full timeAbout the RoleWe are seeking a highly skilled and organized Collections Intake Specialist to join our team at Servpro of Hurst-Euless-Bedford. As a valued member of our team, you will be responsible for verifying the accuracy and completeness of customer information, reviewing account histories to identify outstanding balances and previous collection...
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