Front Desk Support Representative
7 days ago
We are seeking a highly skilled and detail-oriented Front Desk Support Receptionist to join our team at Catholic Charities Serving Central Washington. As a key member of our front office team, you will provide exceptional customer service to clients, staff, and visitors while maintaining a professional and welcoming atmosphere.
Key Responsibilities:- Provide clerical support to all agency departments
- Answer telephone calls and relay messages as needed, adhering to confidentiality and HIPAA protocols
- Greet and refer clients/visitors to appointments and meetings
- Maintain schedules of staff who are on duty, training, or on sick leave
- Receive and distribute incoming mail accurately to all agency departments
- Prepare and meter outgoing mail for delivery to the post office drop box
- Complete monthly postage reports
- Ensure all equipment is ready for use, including stocking paper, toner, etc.
- Collect and receipt donations
- Perform front desk opening and closing procedures according to protocol manual
- Support the outpatient mental health program by checking clients in for appointments, collecting payments, and verifying Medicaid/commercial insurance eligibility daily
- Schedule/reschedule appointments as needed and send clinician letters with confirmation emails when completed
- Ensure all outpatient forms are well-stocked
- Complete rush basket assignments daily and accurately
- Bilingual (English/Spanish) required
- Pleasant, professional, welcoming, and friendly demeanor with staff and clients
- Detail-oriented with ability to manage multiple-line telephone system in a busy office setting
- Experience using standard office equipment, including copiers, fax machines, answering machines, postage meters, and calculators
- Ability to maintain a positive, team-oriented service attitude toward clients and staff at all times
- Medical/Dental coverage
- FSA (Flexible Spending Account)
- 403(b) Retirement Plan
- Additional Voluntary Benefits
- Paid Holidays
- Vacation/Sick Leave
- Education Assistance Program
- Employee Assistance Program
- Longevity Awards
We offer a competitive salary range of $17.00 - $20.00 per hour, depending on experience. If you are a motivated and organized individual who excels in providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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Bilingual Front Desk Support Specialist
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