Front Desk Support Representative

7 days ago


Yakima, Washington, United States Catholic Charities of Central Washington Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Front Desk Support Receptionist to join our team at Catholic Charities Serving Central Washington. As a key member of our front office team, you will provide exceptional customer service to clients, staff, and visitors while maintaining a professional and welcoming atmosphere.

Key Responsibilities:
  • Provide clerical support to all agency departments
  • Answer telephone calls and relay messages as needed, adhering to confidentiality and HIPAA protocols
  • Greet and refer clients/visitors to appointments and meetings
  • Maintain schedules of staff who are on duty, training, or on sick leave
  • Receive and distribute incoming mail accurately to all agency departments
  • Prepare and meter outgoing mail for delivery to the post office drop box
  • Complete monthly postage reports
  • Ensure all equipment is ready for use, including stocking paper, toner, etc.
  • Collect and receipt donations
  • Perform front desk opening and closing procedures according to protocol manual
Additional Responsibilities:
  • Support the outpatient mental health program by checking clients in for appointments, collecting payments, and verifying Medicaid/commercial insurance eligibility daily
  • Schedule/reschedule appointments as needed and send clinician letters with confirmation emails when completed
  • Ensure all outpatient forms are well-stocked
  • Complete rush basket assignments daily and accurately
Requirements:
  • Bilingual (English/Spanish) required
  • Pleasant, professional, welcoming, and friendly demeanor with staff and clients
  • Detail-oriented with ability to manage multiple-line telephone system in a busy office setting
  • Experience using standard office equipment, including copiers, fax machines, answering machines, postage meters, and calculators
  • Ability to maintain a positive, team-oriented service attitude toward clients and staff at all times
Benefits:
  • Medical/Dental coverage
  • FSA (Flexible Spending Account)
  • 403(b) Retirement Plan
  • Additional Voluntary Benefits
  • Paid Holidays
  • Vacation/Sick Leave
  • Education Assistance Program
  • Employee Assistance Program
  • Longevity Awards

We offer a competitive salary range of $17.00 - $20.00 per hour, depending on experience. If you are a motivated and organized individual who excels in providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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