Phone and E-commerce Support Professional

5 days ago


Melbourne, Florida, United States Percepta Full time

As an Automotive Customer Service Representative at Percepta, you'll play a crucial role in delivering exceptional customer service through our online channels. This involves answering inbound calls, emails, and chats from customers, providing accurate and timely information, and resolving customer complaints and issues.

What You'll Do:
  • Respond to inbound calls, emails, and chats from customers using our Automotive E-commerce Portal.
  • Use multiple systems to find solutions for basic to intermediate-level issues.
  • Consult with Subject Matter Experts or Team Leads as necessary to resolve concerns.
  • Follow up with customers when needed via phone and/or email.
  • Maintain exceptional product knowledge related to program support.

This role comes with a starting salary of $15.00 per hour, plus a comprehensive package of benefits:

  • Health, dental, vision, and life insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).


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