E-commerce Support Specialist
5 days ago
We are seeking a highly skilled E-commerce Support Specialist to join our team in Melbourne, Florida. As a key member of our e-commerce team, you will be responsible for providing exceptional support to online customers through phone, email, and chat channels.
Key Responsibilities- Provide timely and professional support to online customers via phone, email, and chat.
- Assist customers with pre- and post-purchase support, purchase transactions, and document customer interactions.
- Leverage multiple systems to provide prompt, courteous, and accurate information to customers.
- Use problem-solving skills to resolve complex customer issues using the appropriate escalation process.
- High school diploma (required); some college or vocational training preferred.
- Strong problem-solving and troubleshooting experience.
- Sales experience (required).
- Automotive background is preferred.
- Parts/Service Advisor experience is preferred.
- Starting pay rate: $15.00 per hour.
- Comprehensive benefits package including health, dental, vision, and life insurance.
- Flexible spending account and health savings account options.
- 401(k) with company match.
- Generous paid time off and holiday schedule.
- Tuition reimbursement program.
- Employee assistance program.
- Employee discount program.
- Training and development opportunities through Percepta College.
- Employee rewards program.
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