Vice President of Hospitality Operations
4 weeks ago
Job Summary:
Hendler Family Brewing Company is seeking a visionary and results-oriented Vice President of Hospitality to lead the strategic and operational direction of our hospitality division. This role oversees five year-round locations and three seasonal beer gardens, ensuring each location delivers exceptional guest experiences while meeting financial targets.
Key Responsibilities:
- Leadership & Team Development: Provide guidance and mentorship to regional hospitality managers, fostering a culture of accountability, collaboration, and continuous improvement.
- Financial Planning & Management: Create and oversee location-specific and company-wide financial plans, focusing on budget forecasting, cost controls, and revenue growth.
- Strategic Sales & Marketing Collaboration: Partner closely with wholesale and marketing teams to develop and implement taproom sales strategies that align with the company's overall brand goals.
- Guest Experience & Operational Excellence: Ensure all locations consistently deliver a superior guest experience by implementing best practices in service standards, staff training, and operational procedures.
- Program Development & Event Management: Oversee the planning and execution of events and programming across all locations.
- Cross-Departmental Collaboration: Serve as the primary liaison between hospitality operations and other departments, such as marketing, finance, and HR, to drive a unified business strategy that enhances both guest experience and company performance.
- Data-Driven Decision Making: Leverage data and analytics to track key performance indicators (KPIs), assess customer feedback, and monitor industry trends.
- Health & Safety Compliance: Ensure all locations meet the highest standards for health, safety, and cleanliness, adhering to both regulatory and company-specific requirements.
Requirements:
- Minimum 10 years of multi-location management experience in hospitality, brewery operations, or a related field.
- Proven leadership skills with the ability to develop and motivate high-performing teams across multiple sites.
- Strong financial acumen with expertise in budgeting, forecasting, and P&L management.
- Success in driving revenue growth and optimizing operational efficiencies.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels.
- In-depth knowledge of hospitality trends, customer service best practices, and industry technology.
- Familiarity with local market trends, competition, and data-driven strategy adjustments.
- Proficient in Google Suites, Microsoft Office, POS systems, and financial management software (Toast & R365 experience a plus).
- Able to thrive in a fast-paced, dynamic environment while managing multiple priorities.
- Strong problem-solving skills and a solutions-focused mindset.
- Experience in guest programming and events is highly desirable.
- Passion for the craft beer industry and hospitality.
- ServSafe and TIPS certifications required.
Benefits:
- Medical, Dental, Vision start on day one
- Matching 401k after 9 months of employment
- Paid time off, Vacation, Sick time, Company holidays
- Training and industry related education
- Membership in Master Brewers Association of America
- Employee Meals
- Free case of our beer weekly (must be 21+ years of age)
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