Customer Service Representative
7 days ago
Job Summary:
Mercy Medical Center is seeking a highly skilled and detail-oriented Customer Service Representative to join our team as a Scheduling Coordinator. In this role, you will serve as a liaison between our primary care providers and specialist providers, ensuring seamless scheduling and exceptional patient experience.
Key Responsibilities:
- Accurately schedule patient appointments per specialty office protocols
- Provide excellent customer service to patients, physicians, and other stakeholders
- Utilize Microsoft Office Suite, including Word, PowerPoint, and Excel, to manage scheduling and patient data
- Work independently and make independent decisions when circumstances warrant such action
- Communicate effectively with team members, patients, and external partners
Requirements:
- High school diploma or equivalent required; 3 years of medical experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office Suite and Epic experience a plus
- Ability to type 45 words per minute
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
EEO Statement:
Mercy Medical Center is an Equal Opportunity Employer (EEO) and welcomes applications from diverse candidates.
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