Cash Application Representative

22 hours ago


Chicago, Illinois, United States Cook County Health and Hospitals Full time
Cash Application Representative

Job Summary:

The Cash Application Representative is responsible for facilitating payment and/or adjustment processes regarding third-party and direct-party transactions towards the Accounts Receivable balances for the facility. This role requires accuracy, reporting, troubleshooting, and performance in these processes to ensure the overall financial health of the facility.

Key Responsibilities:

  • Performs cashiering functions, including payment acceptance, processing, and adjustment processing for the facility, clinic, or assigned area.
  • Posts all lock box, credit card transactions, manual checks, wire transfers, refund requests, and ACHN deposits as applicable.
  • Posts all point-of-service payments, including daily payment or adjustment posting, including zero payment posting for all payments received, including payments reported and received by external vendors or affiliated providers.
  • Assists in researching posting or adjustment discrepancies regarding electronic posting rejections, posting mismatches, deposits.
  • Analysis and resolution of payment posting errors or adjustment discrepancies regarding 835 electronic posting rejections, posting mismatches, deposits.
  • Reconciliation of payments or adjustments to batch totals (manual, electronic) and/or daily totals.
  • Timely research, identification, and processing of all refund monies due to patients, government payers, and third-party payers.
  • Assists in the research and timely resolution of system transaction control errors, including accountability for root cause.
  • Commitment to support conversion to a higher percentage of electronic payment and adjustment.
  • Ability and willingness to train others in the department in relation to the timely and accurate posting of payments or adjustments.
  • Ensures payments are posted within one business day.

Requirements:

  • High School diploma or GED.
  • A minimum of one year of experience in hospital account receivables activities related to cash application is required.
  • Medical/Hospital Billing or Collection Certification/coursework is preferred.
  • A minimum of one year of experience in hospital account receivables activities related to cash application within a multi-hospital system is preferred.
  • Bilingual in English/Spanish or English/Polish is preferred.

Knowledge, Skills, Abilities, and Other Characteristics:

  • Knowledge of the following software programs: Siemens Application, Cerner Application, Emdeon Revenue Cycle Portal, and other systems of record respectively.
  • Exceptional Microsoft skill set to include Access, Excel, Word, PowerPoint, and Visio.
  • Ability to perform cashiering functions, including payment acceptance, processing, and adjustment processing for the facility, clinic, or assigned area.
  • Ability to post all lock box, credit card transactions, manual checks, wire transfers, refund requests, and ACHN deposits as applicable.
  • Ability to post all point-of-service payments, including daily payment or adjustment posting, including zero payment posting for all payments received, including payments reported and received by external vendors or affiliated providers.
  • Assists in researching posting or adjustment discrepancies regarding electronic posting rejections, posting mismatches, deposits.
  • Analysis and resolution of payment posting errors or adjustment discrepancies regarding 835 electronic posting rejections, posting mismatches, deposits.
  • Reconciliation of payments or adjustments to batch totals (manual, electronic) and/or daily totals.
  • Timely research, identification, and processing of all refund monies due to patients, government payers, and third-party payers.
  • Assists in the research and timely resolution of system transaction control errors, including accountability for root cause.
  • Commitment to support conversion to a higher percentage of electronic payment and adjustment.
  • Ability and willingness to train others in the department in relation to the timely and accurate posting of payments or adjustments.
  • Ensures payments are posted within one business day.

Physical and Environmental Demands:

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department-specific safety requirements, including but not limited to, complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department-specific engineering and work practice controls, and any other work area safety precautions as specified by hospital-wide policy and departmental procedures.

Veteran Preference:

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

Benefits Package:

Medical, Dental, and Vision Coverage, Basic Term Life Insurance, Pension Plan, Deferred Compensation Program, Paid Holidays, Vacation, and Sick Time, and You may also qualify for the Public Service Loan Forgiveness Program (PSLF).



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