Chief Operating Officer
2 weeks ago
About the Role:
The Chief Operating Officer will be responsible for overseeing the day-to-day operations of the facility, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. This includes promoting the facility's position and image, reflecting the mission, standards, and values of the facility, Tenet, and the communities served.
Key Responsibilities:
- Provide strong leadership, direction, and assistance in setting strategy with clearly defined expectations.
- Lead the development of progressive physician/facility strategies and execute plans to optimize the long-term potential of the facility.
- Establish a plan to address productivity, operational performance, staff retention, and satisfaction.
- Partner with medical staff to foster quality, efficiently provided care.
- Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
- Create an environment that supports employee satisfaction, improved service, and quality.
- Initiate a strategic process that addresses continuous measurable improvement.
- Exhibit strong communication, presentation, and listening skills to ensure facility-wide collaboration and coordination.
- Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
- Ensure positive employee relations and trust through communication, education, consistency, and dependability.
Requirements:
- A minimum of ten years of successful progressive healthcare/facility management experience.
- A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer, or Chief Executive Officer in a progressive, financially sound system.
- High-level, complex problem-solving abilities both in groups and in one-on-one situations.
- Demonstrated success in leading process improvement initiatives.
- First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.
- Highly developed expertise in quantitative analysis to support definition and advancement for the facility's goals and objectives.
- Decisive leader, with the ability to understand physicians' viewpoints and needs, and work strategically in the best interest of patients and the facility.
- Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non-labor reduction initiatives.
- Experience in a system with excellent employee, physician, and patient satisfaction, quality, and outcomes improvement programs.
- An understanding of information systems as they pertain not only to accounting but also to decision support, cost management, and revenue enhancement.
Personal Attributes:
- The ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues.
- Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.
- One who is open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
- A high orientation to detail with proven analytical and financial skills.
- One who encourages open dialogue and delegates authority and accountability comfortably.
- The capacity, maturity, stature, and communication skills to eventually assume a more senior leadership role in a hospital system.
- An individual who has successfully driven initiatives that require coordination from multiple constituencies.
Education/Certifications:
- An undergraduate degree from a recognized and accredited institution is required, and an MBA/MHA or equivalent is preferred.
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