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Customer Service Representative

2 months ago

Middletown, New York, United States Accesssupports Full time

Customer Service Specialist

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • Register new clients for services, verify insurance information, and schedule appointments
  • Answer phones, direct calls, and take messages
  • Scan documents to electronic health records, copy, file, and archive charts
  • Perform other duties as assigned

Requirements

  • Minimum 1 year of experience in a clerical support role
  • Computer skills and experience working with electronic health records
  • Excellent communication, customer service, and organizational skills
  • Bilingual English and Spanish speaking a plus

What We Offer

Access supports offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a range of voluntary benefits, flexible spending accounts, and a matching 403(b) retirement plan. We also offer generous paid time off, paid holidays, and tuition assistance.

About Us

At Access supports, we are committed to providing high-quality services to our clients. We are a smoke-free workplace and offer smoke-free campuses for our employees, visitors, clients, and interns. We are an equal opportunity employer and welcome applications from diverse candidates.