Cemetery Operations Manager

1 week ago


Westbury, New York, United States Winston Client - Global Non-profit Full time

Cemetery Operations Manager Job Summary

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We are seeking an experienced Cemetery Operations Manager to lead our customer service and sales teams. As a key member of our operations team, you will oversee the sales process, ensure exceptional customer satisfaction, and promote sales of burial services.

Key Responsibilities

  • Manage a team of customer service representatives, providing guidance, support, and training to ensure their success
  • Solicit and manage leads, working closely with sales leadership to identify opportunities and enter them into our cemetery management system
  • Develop and implement effective customer service practices and standards, prioritizing excellent customer relations and productivity
  • Assist families in selecting committal spaces for immediate need and advance planning, overseeing the sales process from start to finish
  • Review inventory, making recommendations for adding desirable burial choices and ensuring adequate supplies for sales operations

Requirements

  • 4+ years of cemetery customer service/sales experience or 5 years of relevant customer service/sales experience
  • General knowledge of Catholic traditions and burial practices
  • High school diploma; college degree preferred
  • Exceptional leadership, staff management, team-oriented, and results-driven skills
  • Problem-solving skills to assist with recordkeeping and customer service issues
  • Strong communication and interpersonal skills, with ability to empathize with and console grieving families

Compensation and Benefits

  • $75K-$80K salary range
  • Excellent benefits package, including health/medical, dental, vision, paid vacation and sick time, paid holidays, life insurance, 403(b) retirement plans, tuition reimbursement, and employee discounts

About Our Organization

Our client is a leading non-profit organization operating educational institutions globally. We prioritize exceptional customer service, delivering compassion and understanding to bereaved families.



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