Customer Service Representative
2 weeks ago
We are a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility.
As a VINCI Highways subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all. Our team is dedicated to delivering exceptional customer service and support to our clients.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service and support to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Develop a strong understanding of our products and services to effectively communicate with clients
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed productivity and quality standards
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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