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As a Regional Operations Director with Compass Group USA, you will play a critical role in leading the operations of our Midwest region. This position requires a strategic thinker who can develop and implement plans to drive growth, profitability, and customer satisfaction.
Key Responsibilities:- Develop and Implement Operational Strategies: Plan and direct the operation of assigned accounts to support key performance indicators.
- Lead and Develop a High-Performing Team: Develop common direction for the team, set priorities, and make the team agenda and strategy clear to all team members.
- Drive Financial Performance: Monitor financial reports of accounts to ensure budgetary compliance with regional and corporate goals.
- Customer Satisfaction and Retention: Interface with existing clients to maintain client satisfaction and account retention.
- Performance Management: Conduct annual and semi-annual performance evaluations and complete all daily, weekly, or monthly reports as outlined in corporate policy and procedures.
- Education: Bachelor's degree in Business or Health Care related field, or equivalent degree or equivalent related experience.
- Experience: Proven ability to manage a team of six or more manager-level team members, with a minimum of two years' experience in multi-unit foodservice management.
- Skills: Strong track record of driving customer satisfaction, proven ability to work effectively in an unstructured, fast-paced, and P&L driven environment, and excellent written and verbal communication skills.