Pharmacy Service Representative
2 days ago
Job Summary:
Empower Pharmacy is seeking a highly skilled and detail-oriented Pharmacy Service Representative to join our team. As a Pharmacy Service Representative, you will be the first point of contact for patients, providing exceptional customer service and support.
Key Responsibilities:
- Assist patients with medication-related inquiries, including medication availability and pricing.
- Process prescription orders and refill requests accurately and efficiently, verifying patient information and prescription details.
- Handle incoming calls and inquiries promptly and professionally, escalating complex issues as needed.
- Perform pharmaceutical calculations, such as day supply and dosage.
- Process new and refilled prescription orders.
- Fax and/or call doctors for refill requests.
- Check voicemails and return customer calls.
- Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service.
- Inform patients of tracking status on their orders.
- Check and verify invoices/charges.
- Scan and file orders in appropriate folders.
- Read and understand prescription orders.
- Navigate multiple internal computer systems to maintain accurate and up-to-date databases.
- Organize and maintain cleanliness of working areas, supplies, and equipment.
- Adhere to all pharmacy policies, procedures, and regulatory requirements, ensuring compliance with state and federal laws governing pharmacy practice.
- Maintain confidentiality and ensure Health Insurance Portability and Accountability Act compliance by protecting the privacy and security of protected health information.
Requirements:
- High school diploma or equivalent.
- Registered with the Texas Board of Pharmacy as a Pharmacy Technician.
- One year of pharmacy experience or healthcare-related experience preferred.
- Experience in Microsoft Office (Word, Excel, Outlook, etc.).
Benefits:
- No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
- Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
- Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
- Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
- Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
- Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
- FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
- 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
- Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
- Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
- Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
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