Patient Service Representative

4 days ago


Toledo, Toledo, United States NovaCare Rehabilitation Full time
Overview

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation in West Chester, OH. As a key member of our front desk team, you will play a vital role in ensuring that patients have an exceptional experience from the moment they arrive at our center.

Responsibilities:

  • Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
  • Schedule patient appointments in person or over the phone, ensuring that patients are seen in a timely manner.
  • Communicate regularly with various parties, including attorney offices, insurance companies, and market operational leaders.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with important information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.

Requirements:

  • High School Diploma or GED
  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

About Us:

NovaCare Rehabilitation is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. We value our employees and strive to create a work environment that is inclusive and respectful of all individuals.



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