Supply Chain Customer Support Professional

3 days ago


Lewisville, Texas, United States CornerStone Staffing Full time

Are you looking for a challenging role in customer service? We have an exciting opportunity for a Supply Chain Customer Support Professional to join our team at CornerStone Staffing.

Job Overview

In this role, you will be responsible for providing excellent customer service and support to our clients. You will work closely with our internal teams to communicate delivery schedules and shipments to customers in a timely and organized manner.

You will also interface with buyers and production planners to achieve on-time customer delivery, while communicating new and upcoming customer requirements and facilitating expedites when necessary.

  • Input, validate, and manage customer orders received via email, customer portals, and by phone.
  • Collaborate with internal teams to communicate delivery schedules and shipments to customers in a timely and organized manner.
  • Interface with buyers and production planners to achieve on-time customer delivery.
  • Process returns, credits, debits, and denials.
  • Provide customs documentation for international shipments.
Requirements

To succeed in this role, you should have:

  • 2+ years of experience in customer service.
  • Knowledge of supply chain systems preferred.
  • Proficiency with Outlook, Excel, and Word.
  • Ability to multitask with good attention to detail.

We offer a competitive salary of $21 per hour, and the opportunity to work in a dynamic and supportive environment. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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