Policy Associate

2 weeks ago


Exton, Pennsylvania, United States Maxx Fitness Clubs Full time
About Maxx Fitness Clubzz:

Maxx Fitness Clubzz is a luxury gym chain offering state-of-the-art equipment and affordable membership rates. We strive to deliver an excellent experience for our members. As a member of our fitness team, you'll play a role in creating relationships and contributing to our success. With our MAXX playbook and integrated support, you'll have the tools to realize your full potential as a manager.

Our experts enjoy working closely with you to maximize your fitness goals, creating constantly evolving plans to challenge you in a fun, inspiring, and social environment. Each of our 25,000+ square foot locations hosts state-of-the-art cardio machines, a full lineup of classes and instructors, and features amenities like our smoothie bar and Kids Club.

Unlike other low-cost gym franchises, Maxx Fitness Clubzz cuts no corners for our customers. With membership fees starting at only $10, you'll have access to state-of-the-art cardio machines, comprehensive offerings of classes and instructors, and even smoothie bars, cinema cardio rooms, and Kids Clubs so parents can work out peacefully.

Essential Duties and Responsibilities:
Provide a positive first impression of the Maxx Fitness facility; interact with customers by telephone and in-person to provide information about our memberships and services; check to ensure that appropriate changes were made to resolve customers' problems; complete membership forms, prepare change of address records, or issue service discontinuance orders, using check-in computers; contact customers to respond to inquiries; maintain a clean facility; create rapport with customers that may lead to sales of new memberships or additional services or products; welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes; anticipate member's needs, respond promptly, and acknowledge all members; provide gracious and efficient telephone service; utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience; ability to maintain the cleanliness of the club for up to 50% of the shift; deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment; hands-on experience in accepting payments from customers and give change and receipts; drive revenue by communicating and demonstrating the benefits of products and special promotions to customers; proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills:
Ability to manage multiple responsibilities; solid work ethic with strong decision-making skills; self-starter who takes initiative with minimal direction and supervision; comfortable working a flexible rotating schedule; superior customer service skills, preferably in the fitness industry; hardworking, enthusiastic, and energetic; strong problem resolution skills.

Physical Functions:
Ability to stand and/or walk for an entire shift; open availability to work 20-25 hours each week; certified fitness trainers or instructors preferred.

Maxx Fitness Clubzz is a dynamic and growing company that offers a unique opportunity to join our team and contribute to our success. If you're passionate about fitness and customer service, we encourage you to apply for this exciting role.
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