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Senior Technology Manager – Finance Domain

2 months ago

Vienna, Virginia, United States Navy Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Senior Technology Manager to lead our Finance Technology Domain. As a key member of our team, you will be responsible for providing visionary thought leadership to evolve our Corporate Systems – Finance technology Domain from on-premise solutions to align with our enterprise anchor platform strategy. You will develop and execute strategic plans, oversee the operations of Finance Technology Domain product lifecycle, and direct the Product Delivery that fosters cross-division collaboration, development, engagement, and innovation via Agile Framework (i.e., SAFe).

Key Responsibilities
  • Accountable for Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery, and Operations and Support across Finance Technology Products.
  • Build and maintain relationships with team members, partners, key stakeholders, Business Product Owners, and external partners throughout the entire Product lifecycle.
  • Manage client engagements and service level agreements, and manage technology relationships with vendors and define scope of vendor support.
  • Represent Information Services on cross-organizational and inter-departmental teams, and define, build, and maintain Finance Technology Portfolio level health metrics, OKRs, and KPIs.
  • Provide technical insight throughout Portfolio and Product planning, prioritization, and budgeting and Product financials, and develops and owns definition of technical scope and capabilities.
  • Responsible for planning Portfolio and Product budgets across both Capex and Opex aligned to the Annual Financial Plan and ongoing activities, and overall budget accountability – planning, actual, forecast, and corrective action planning.
  • Manages Product deployment and ongoing support in conjunction with Systems Support based on production support operating model and defined SLAs, and develops strong partnership with InfoSec, Risk, and Compliance Teams.
  • Establishes performance goals and priorities and measurable team objectives and KPIs/OKRs that are aligned with business and organizational goals, and oversees development, talent review/development, employee engagement, change management, broad internal communications, and branding for the division.
  • Prepares, conducts, and reviews performance appraisals and merit pay in accordance with specified objectives and guidelines, and ensures staff has the resources and skills needs to support all work initiatives and consistently provides coaching, counseling, and mentoring.
  • Leads end-to-end Product delivery via SAFe Framework, leads executive steering committee of stakeholders across the Finance Domain, ISD, and enterprise, communicates and resolves escalated stakeholder issues, surfaces recommendations, and aligns to product roadmaps.
  • Responsible for delivering the Product within the agreed timeline leveraging an Agile Framework (i.e., SAFe), develops and defines clear core work definitions and roles and responsibilities, process flows, and aligned to digital operating models.
  • Leverages standard templates, tools, and organizational strategy to define ISD services and ensures practices and processes are standardized, repeatable, and scalable, and guides and analyzes benchmarking, trend analysis, industry, and other input to drive continuous improvement and elevate service performance communicated across ISD and Business Stakeholders and Product Owners.
  • Brings external perspective and ideas from relevant sources, keeps current with technology trends/SaaS, government/policy impacts, and industry best practices, and partners with Enterprise Architects and Cloud Engineers to determine and define the technical architecture required to implement and support ensuring alignment to enterprise anchor platform strategy.
  • Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs, and ensures service levels are achieved in line with SLAs and SLOs, and develops workforce strategy (skills, competencies, team size, span of control, personas) supporting both on-premise and cloud solutions for each Finance Products.
  • Ensures effective and efficient allocation of staff resources to service Products and capabilities by leveraging Agile framework (i.e., SAFe), builds organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with a view to long-range goals and roadmaps.
  • Performs benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Products and new Ways of Working, partners with Technology Product Owners, Technology Product Managers, Portfolio Product Managers, and Vendors to ensure that the right resources (skills, competencies, team size) are onboard to support the delivery of Product capabilities aligned to Product roadmaps.
  • Provides constructive and actionable feedback to Technology Product Owners, Technology Product Managers, Vendors, Strategic Partners, team members, etc. to achieve expected outcomes, and ensures compliance with Navy Federal's policy and standards, practices, and processes.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training, and experience.
  • Significant experience transforming Finance systems from on-premises to Software as a Service (SaaS) offerings working in a large-scale IT organization with diverse technologies, solution architectures while operating in a Product Delivery model leveraging Agile framework (i.e., SAFe).
  • Significant experience leading various Finance Technology run and change the business Products and applications used across the enterprise in a large Financial Services organization.
  • Significant experience onboarding and leading Managed Services Providers, Systems Integrators, Service Provides, etc. to support the delivery of capabilities aligned to Product Roadmaps.
  • Expert knowledge and hands-on experience with Cloud Computing and Software as a Service (SaaS) including Oracle ERP (Fusion Financials Suite), Oracle EPM, Oracle Accounting Hub, etc. as well as PeopleSoft Financials.
  • Ability to collaborate with Business Product Owners and develop Product roadmaps and vision for Finance systems aligned to business stated outcomes and continuous to deliver measurable agreed-upon outcomes.
  • Advanced knowledge leveraging Agile delivery frameworks (i.e., SAFe) and transforming delivery teams from traditional waterfall/hybrid delivery to more agile/hybrid delivery model.
  • Advanced knowledge operating in a Product Delivery Model and management methodologies and experience in cloud-native architectures leveraging CI/CD, API frameworks, Data Lakes, Containers, Azure DevOps, etc.
  • Advance experience managing information technology resources to ensure adherence to policy and standards (e.g., vulnerabilities, risk profile, patch management, infosec, etc.).
  • Advanced skill to move comfortably between varying business discussions to effectively communicate complex technical issues to non-technical audiences as well as operating model changes resulting from moving to a Product Delivery model leveraging Agile framework (i.e., SAFe).
  • Advanced situational analysis and decision-making skills.
  • Advanced problem-solving, collaboration, critical thinking, team building, and presentation skills for Executive Leadership consumption.
  • Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence.
  • Advanced skill to formulate a strategic vision and define and implement action plans to achieve strategic goals and stated outcomes around People, Process, Technology, and Do, Learn, and Grow.
  • Advanced leadership skills, marked by poise, positive influence, and the ability to drive change.
  • Advanced verbal and written communication skills and comfortable presenting to Executive Leadership.
  • Significant experience in delivering presentations to virtual and in-person teams.
  • Significant experience in working with all levels of staff, management, stakeholders, vendors.
  • Significant experience in demonstrating thought-leadership, initiative-taking, decision-making, and creativity solving business problems.
  • Significant experience in resource allocation and management.
  • Significant experience in budget management – planning, actual, and forecasting and corrective action.
  • Significant experience in leading, guiding, and coaching professional staff.
  • Significant experience fostering a culture and environment anchored on Do, Learn, and Grow.
Desired Qualifications
  • Master's degree in Information Technology, Computer Science, or related field.
  • Advanced knowledge of banking/financial industry standards and practices.
  • Relevant professional certifications.
  • Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives.
About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged, and committed, and a fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

We are proud to be recognized as one of the Best Companies for Latinos to Work for 2024, Computerworld Best Places to Work in IT, Forbes 2024 America's Best Large Employers, Forbes 2023 The Best Employers for New Grads, Fortune Best Workplaces for MillennialsTM 2023, Fortune Best Workplaces for WomenTM 2023, Fortune 100 Best Companies to Work For 2024, Military Times 2023 Best for Vets Employers, Newsweek Most Loved Workplaces, Ripplematch Campus Forward Award – Excellence in Early Career Hiring, and Yello and WayUp Top 100 Internship Programs.

We are an equal opportunity employer and take affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

We are a hybrid workplace, and details will be discussed during your interview process.

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location, and market position.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location, and market position.