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Front Desk Service Agent

2 months ago

Fort Lauderdale, Florida, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Service Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Have knowledge of emergency procedures and assist as needed
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner
Requirements
  • College coursework in a related field is helpful
  • Experience in a hotel or a related field is preferred
  • High school diploma or equivalent is required
  • Computer experience is required
  • Customer service experience is preferred
Working Conditions

Flexible and long hours are sometimes required. Light work is exerted, and the ability to stand during the entire shift is necessary.

What We Offer

Wyndham Hotels & Resorts offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.