Training Specialist Lead

2 weeks ago


Albany, New York, United States EmblemHealth Full time

About this role:

We are seeking a highly skilled Lead Training Specialist to join our team at EmblemHealth. As a key member of our Contact Center team, you will play a crucial role in developing and delivering training programs that enhance the skills and knowledge of our customer-facing staff.

Responsibilities:

  • Oversee and supervise training staff to ensure they are fully equipped to deliver high-quality training programs.
  • Evaluate, coach, and mentor staff to enhance their skills and performance.
  • Develop and enhance training programs that maximize the effectiveness of our Contact Center staff.
  • Collaborate with vendors to support the development and maintenance of training content.
  • Work with Contact Center management to determine training needs and opportunities.
  • Design and create high-quality, engaging, and effective e-learning courses.
  • Facilitate training programs related to customer service, contact center operations, and technical skills.
  • Monitor and review the success of end-user training programs.

Requirements:

  • Bachelor's degree required; master's degree preferred.
  • 6+ years of relevant professional work experience required.
  • 5+ years of experience leading people required.
  • 3+ years of training design, development, and delivery experience required.

What we offer:

  • Competitive salary range: $63,000-$110,000.

We are an equal opportunity employer and welcome applications from diverse candidates.

EmblemHealth is committed to ensuring that our hiring practices are fair, equitable, and inclusive.



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