Training Specialist Lead
2 weeks ago
About this role:
We are seeking a highly skilled Lead Training Specialist to join our team at EmblemHealth. As a key member of our Contact Center team, you will play a crucial role in developing and delivering training programs that enhance the skills and knowledge of our customer-facing staff.
Responsibilities:
- Oversee and supervise training staff to ensure they are fully equipped to deliver high-quality training programs.
- Evaluate, coach, and mentor staff to enhance their skills and performance.
- Develop and enhance training programs that maximize the effectiveness of our Contact Center staff.
- Collaborate with vendors to support the development and maintenance of training content.
- Work with Contact Center management to determine training needs and opportunities.
- Design and create high-quality, engaging, and effective e-learning courses.
- Facilitate training programs related to customer service, contact center operations, and technical skills.
- Monitor and review the success of end-user training programs.
Requirements:
- Bachelor's degree required; master's degree preferred.
- 6+ years of relevant professional work experience required.
- 5+ years of experience leading people required.
- 3+ years of training design, development, and delivery experience required.
What we offer:
- Competitive salary range: $63,000-$110,000.
We are an equal opportunity employer and welcome applications from diverse candidates.
EmblemHealth is committed to ensuring that our hiring practices are fair, equitable, and inclusive.
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