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Embroidery and Screen Printing Account Specialist

2 months ago

Fridley, Minnesota, United States Dave's Sport Shop Full time
Job Overview

Dave's Sport Shop is a premier destination for customized embroidery and screen printing solutions. We are dedicated to providing outstanding products and superior customer service to our varied clientele. We are currently in search of a skilled and driven Embroidery & Screen Printing Account Specialist to manage our production operations, oversee customer accounts, and guarantee exceptional service delivery.

Position Summary: The Embroidery & Screen Printing Account Specialist will take charge of the daily functions within our embroidery and screen printing sectors. This role encompasses managing production timelines, ensuring quality assurance, and maintaining effective workflow systems. Furthermore, the specialist will be responsible for customer service and account management, addressing client inquiries, resolving challenges, and ensuring overall client satisfaction.

Core Responsibilities:

  • Production Oversight:
  • Supervise the daily activities of the embroidery and screen printing divisions.
  • Coordinate production timelines to meet client expectations and enhance workflow efficiency.
  • Guarantee compliance with quality benchmarks for all produced items.
  • Collaborate with suppliers and vendors for necessary materials and equipment.
  • Leadership:
  • Guide and mentor staff, including embroidery technicians, screen printers, and support staff.
  • Promote a cooperative and positive workplace atmosphere.
  • Conduct performance assessments and provide continuous feedback.
  • Client Relations:
  • Act as the main contact for client inquiries and issues.
  • Offer tailored support to clients, including order customization and problem resolution.
  • Build and sustain strong relationships with clients to encourage repeat business.
  • Account Management:
  • Oversee client accounts, including order processing, invoicing, and follow-ups.
  • Analyze sales data to identify growth opportunities.
  • Address any issues related to orders, quality, or service promptly.
  • Administrative Responsibilities:
  • Compile reports on production metrics, customer feedback, and financial performance.
  • Maintain precise records of inventory, orders, and client interactions.
  • Ensure adherence to safety regulations and company policies.
  • Continuous Development:
  • Identify opportunities for process enhancements and implement solutions.
  • Stay informed about industry trends and advancements in embroidery and screen printing technologies.
  • Participate in training sessions and workshops as necessary to improve skills and knowledge.

Qualifications:

  • Experience with online retail and collaboration with sports teams is essential.
  • Demonstrated experience in managing embroidery and screen printing operations, with a solid grasp of production processes and quality assurance.
  • Prior experience in customer service and account management.
  • Highly detail-oriented.
  • Strong analytical and problem-solving skills.
  • Proficient in design software and production management systems.
  • Excellent communication and interpersonal abilities.
  • Capability to thrive in a fast-paced environment and manage multiple tasks concurrently.

Physical Requirements:

  • Ability to stand for extended periods and lift materials weighing up to [specify weight, e.g., 50 lbs].
  • Comfortable working in a production setting with exposure to noise and machinery.

Benefits:

  • Competitive salary based on experience.
  • Opportunities for professional growth and development.

Job Type: Full-time

Pay: $22.00 per hour

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday