Customer Success Manager

3 weeks ago


Wayne, Pennsylvania, United States Kleer and Membersy Full time
Job Overview

We are seeking a highly skilled Customer Success Manager to join our Emerging Markets team. As a key member of our team, you will be responsible for developing and executing strategies to drive business growth within our Strategic DSO accounts.

Key Responsibilities
  • Cultivate and maintain strong relationships with DSO clients, driving business growth and ensuring customer satisfaction.
  • Develop and execute strategic account management plans to achieve defined goals and objectives.
  • Engage with executive leadership within DSOs to foster strong partnerships and alignment with company objectives.
  • Analyze customer activity and provide guidance to maximize the value of company offerings.
  • Lead the onboarding process for new DSO clients, ensuring seamless adoption and ongoing engagement.
  • Act as a subject matter expert on company products and educate clients on their benefits.
  • Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.
  • Conduct Corporate Business Reviews with DSO executives, aligning programs to drive adoption, growth, and renewals.
  • Develop metrics, processes, and best practices to optimize customer value and satisfaction.
  • Serve as the primary interface for managing and resolving critical situations within DSO accounts.
  • Collaborate cross-functionally to identify additional sales opportunities and enhance product offerings.
Requirements
  • 5+ years of experience in a customer-facing role, preferably in the Dental Field working with DSOs in the following roles: Customer Success, Customer Support, or Account Management.
  • Previous experience in customer service for software products or related fields.
  • Previous experience in account management for Dental Service Organizations (DSOs).
  • Exceptional client management and communication skills.
  • Proven ability to build and maintain valuable relationships with diverse customer accounts.
  • Strong multitasking and organizational abilities.
  • Self-motivated with high energy and a collaborative mindset.
  • Ability to develop and maintain strategic relationships with executive management teams.
  • Bachelor's degree in any field.
About Us

Kleer and Membersy are leading providers of dental membership solutions, supporting over 20,000 dentists and millions of patients across the US. Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love.

We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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