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Customer Billing Specialist

2 months ago

Portland, Oregon, United States IK Hofmann Full time
About the Role

We are seeking a highly skilled and detail-oriented Billing Specialist to join our team at IK Hofmann. As a key member of our customer service team, you will be responsible for investigating, analyzing, and resolving billing issues for our customers.

Key Responsibilities
  • Research and Analysis: Conduct thorough research and analysis to identify and resolve billing discrepancies and issues.
  • Customer Support: Provide exceptional customer service by responding to customer inquiries and resolving billing-related issues in a timely and professional manner.
  • Work Management: Manage and maintain accurate records of customer interactions, billing adjustments, and corrections.
  • Written Communications: Prepare and send clear and concise written communications to customers regarding billing and account information.
  • Collaboration and Information Sharing: Collaborate with internal teams to resolve billing and customer-related issues.
Requirements
  • Education: High school diploma or equivalent experience.
  • Experience: Two or more years of experience in customer service, billing, or a related field.
Work Environment

This is a hybrid role, with a mix of remote and in-office work. You will be required to work in the office on Wednesdays and Thursdays.

Benefits
  • Medical, Dental & Vision: Comprehensive health insurance package.
  • Prescription Drug Discounts: Discounts on prescription medications.
  • Short-Term Disability, Accident, Critical Illness, and Life Insurance Package: Comprehensive insurance package.
  • 401k/ Roth: Retirement savings plan.
  • PTO: Paid time off after a probationary period.
  • Referral Program: Referral program with incentives for both you and your referral.