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Receptionist for Family Services

2 months ago

Brooklyn, New York, United States Children's Aid Society Full time
Position Overview:

The Children's Aid Society is seeking a dedicated Front Desk Receptionist to support our Family Services division. This role is essential in ensuring the smooth operation of our programs and providing excellent service to our clients.


Key Responsibilities:
  • Mission Alignment: Understand and advocate for the organization's Mission, Vision, and Core Values, ensuring compliance with policies and procedures.
  • Reception Duties: Manage the reception area, greeting visitors, answering inquiries, and issuing ID badges.
  • Security Coordination: Assist security personnel by providing directions and notifying staff of visitor arrivals.
  • Call Management: Operate a multi-line phone system, directing calls to appropriate extensions and taking messages as needed.
  • Log Maintenance: Keep an accurate log of individuals entering and exiting the premises.
  • Mail and Deliveries: Receive and organize deliveries and mail for distribution to the appropriate parties.
  • Meeting Coordination: Handle meeting room bookings, ensuring optimal use of space and confirming details with clients.
  • Event Support: Coordinate various services for meetings, including audiovisual needs, catering requests, and room setups.
  • Equipment Management: Set up and maintain audiovisual, Wi-Fi, and conference phone equipment.
  • Facility Maintenance: Ensure the cleanliness and order of conference and common areas, reporting any issues to management.
  • Stakeholder Relations: Build and maintain strong relationships with office stakeholders.
  • Additional Duties: Perform other related tasks as assigned.

Qualifications:
  • High School Diploma or GED is required.
  • Bilingual proficiency in Spanish and English is required.
  • Proficient in Outlook calendar and email management.
  • A minimum of 2 years of experience in a front desk or reception role is required.

Essential Skills:
  • Excellent written and verbal communication abilities.
  • Understanding of the mission of the Children's Aid Society and its relevance to site management.
  • Professional demeanor and appearance.

The Children's Aid Society is committed to providing equal employment opportunities and maintaining a workplace free from harassment and discrimination. We uphold a policy of non-discrimination in all employment practices.


This position may require flexibility in work schedule to support departmental needs and facilitate effective collaboration.