Clinical Support Agent

4 weeks ago

Deerfield Beach, Florida, United States iRhythm Technologies Full time
About the Role

iRhythm is seeking a dedicated Clinician Support Agent to join our team at our Deerfield, IL location/Hybrid. As a key member of our dynamic team, you will play a vital role in delivering innovative solutions that enhance healthcare quality and improve patient experience.

Responsibilities
  • Act as the primary communicator between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
  • Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
  • Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
  • Utilize clinical case management ticket systems to respond, act, and update case status.
  • Verify process notification MDN criteria and ensure completeness of reports.
  • Foster communication with internal work partners and external customers.
  • Meet or exceed defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
  • Adhere to HIPAA Guidelines and Good Clinical Practices.
  • Maintain compliance with job-specific proficiency requirements.
Qualifications
  • An associate degree and a minimum of 1 year of related customer service call center experience, or a high school diploma and a minimum of 2 years of customer service call center experience, preferably in the medical industry.
  • At minimum 2 days a week in-office attendance at our Deerfield, IL IDTF. Subject to change per business need.
  • Able to work every other Saturday.
  • Prior experience in a healthcare environment, preferably in EKG interpretation.
  • Proficiency in medical terminology.
  • Technical proficiency with case management systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
  • Strong verbal and written communication skills.
  • Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
  • Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
  • Solution-minded with independent thinking and sound judgment skills.
  • Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes to our clients and patients.
  • Positive attitude and team player.
What's in it for you

This is a regular full-time position with a competitive compensation package, excellent benefits, including medical, dental, and vision insurance, health savings account employer contributions, cafeteria plan pre-taxed benefits, travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.

iRhythm also provides additional benefits, including 401(k) (with company match), an Employee Stock Purchase Plan, a pet insurance discount, unlimited LinkedIn Learning classes, and more.

FLSA Status: Non-Exempt

Actual compensation may vary depending on job-related factors, including knowledge, skills, experience, and work location.

iRhythm is an Equal Opportunity Employer and welcomes and celebrates people of all backgrounds, experiences, skills, and perspectives.

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