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Service Operations Coordinator

2 months ago

Thomasville, Georgia, United States Ace Industries, Inc. Full time
Job Overview

Position Title: Service Operations Coordinator

Reports To: Branch Manager

Compensation: $20-$30 per hour

Role Objective:

The Service Operations Coordinator plays a crucial role in overseeing all personnel and administrative functions related to the branch's overhead crane service operations. This position is responsible for efficiently managing various service requests from clients, ensuring that technicians are dispatched effectively, and handling order processing, report evaluations, and procurement tasks. The Service Operations Coordinator is essential in providing support to both the Ace team and our clientele. Administrative responsibilities also encompass HR support, safety protocols, and fleet management.

Key Responsibilities:

  • Collaborate with Ace technicians and team members to address customer service requests
  • Assess and recommend necessary repairs or inspections
  • Maintain customer relationships by reviewing service requests, identifying solutions, and proposing enhanced methods and techniques
  • Build and sustain customer trust through timely responses, clear communication about issues, and prompt completion of tasks
  • Review documentation for grammatical accuracy, regulatory compliance, and essential information
  • Conduct research on inspections using computer applications and manage recurring inspection renewals
  • Verify the completion of service tasks and process job invoices
  • Execute HR, safety, and fleet administrative functions
  • Uphold a professional demeanor, punctuality, appearance, and organization in all responsibilities

Required Skills and Expertise:

  • Ability to perform under pressure and meet deadlines
  • Capability to work autonomously
  • Strong analytical and problem-solving skills
  • Exceptional communication abilities
  • Outstanding customer service orientation
  • Proficiency in computer applications, including Excel and Windows
  • Advanced computer literacy
  • Commitment to quality and results
  • Safety-conscious mindset
  • Team-oriented approach

Equipment Utilized:

Standard office equipment, including a cell phone, computer, multiple monitors, and various software applications

Physical Requirements:

Light physical activity with the capacity to sit for extended periods

Work Environment:

Office-based setting

Work Schedule:

  • 45 hours per week
  • 9-hour shifts, one shift daily
  • Overtime as needed
Company Overview

Ace Industries, Inc., established in 1932, stands as one of the largest and most diversified companies in the overhead crane and hoist distribution, manufacturing, and service sectors within the United States. With fully stocked warehouses, service centers, and sales offices across 25 locations nationwide, Ace provides a comprehensive range of material handling products through its e-commerce platform. This includes technical resources that enable users to source repair parts and accessories for critical infrastructure equipment essential to the nation's operations.