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Operations Supervisor for Field Activities
2 months ago
Job Overview
ATTENTION VETERAN JOB SEEKERS - Our organization collaborates with partner companies to identify qualified candidates for their available positions. This role is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you possess the necessary skills, educational background, and experience, we encourage you to submit your application. Unless otherwise specified, this position is 'On-Site' at the designated location.
National Guard Employment Network is currently seeking a dynamic and customer-oriented Field Operations Supervisor.
At National Guard Employment Network, we take pride in delivering innovative technology paired with exceptional customer service. We are a rapidly expanding telecommunications firm, specializing in 100% fiber-optic solutions.
Our expertise lies in providing fiber to the premise TV, voice, and internet services, ensuring our clients enjoy some of the fastest internet speeds globally.
We have been recognized as one of the Best Places to Work in 2020 by Glassdoor.Our commitment is to transform the industry by enhancing customer experiences and maximizing the potential of our valued team members.
We are in search of tech-savvy, forward-thinking individuals to join our team and contribute to our future innovations.
What We Offer:
- Competitive total compensation package
- 80% of medical premiums covered by the company
- Company-paid disability and life insurance
- 401(k) company match with full vesting on day one
- Discounted services within our operational area
- Company-provided logo attire/uniform
- Company vehicle and fuel card
- Cell phone allowance
- Tuition assistance through our Techsellence Program
- Opportunities for career advancement
- A locally owned, friendly, and enjoyable work environment
Job Responsibilities:
The Field Operations Supervisor is accountable for overseeing all outdoor field operations within the assigned geographic area, ensuring the efficient and timely fulfillment of customer installation and repair requests.
Key Duties Include:
- Overseeing the recruitment, hiring, and professional development of field technicians
- Establishing and maintaining standards for equipping technicians with necessary tools and test equipment
- Managing the inventory of company tools and test sets, addressing any loss issues promptly
- Developing and maintaining a training curriculum for both new hires and existing employees
- Ensuring workplace safety and providing required safety training to staff
- Monitoring productivity and quality of work at the individual employee level
Ensuring all technicians demonstrate a 'customer-friendly' attitude, reflecting our commitment to exceptional service.
Conducting quality control assessments of installation work, performing on-site QC surveys for compliance with installation standards, and generating monthly compliance reports- Addressing customer complaints by investigating service and damage issues and taking appropriate action
- Coordinating installation activities with contractors as necessary to meet workflow demands
- Developing and maintaining an out-of-hours call-out schedule
- Supporting video engineering and facilities engineering teams with planning and maintenance functions for hub sites
Assisting with the planning of MetroNet hub sites regarding location, size, appearance, and layout.
Supporting the monitoring and maintenance of hub site electronics and peripheral systems- Assisting with troubleshooting equipment failures and service-affecting issues
- Responding promptly to security or equipment alarms
- Supporting Outside Plant with repair and maintenance tasks
- Collaborating with the OSP manager to develop preventative maintenance routines
- Assisting with OSP repair and restoration activities as needed.
- Reviewing all underground plant locate requests to ensure timely and accurate completion.
- Ensuring compliance with OSHA, NESC, NEC, and safety regulations for all work activities
- Staying informed about FCC and other regulatory requirements
- Supporting local utility relations
- Knowledge of cable franchise management and economic development
- Public safety relations
- Providing leadership, policies, and systems to encourage accountability in employee performance for:
- Personal and vehicle safety
- Productivity and work quality
- Punctual attendance
- Management of vehicle inventory, tools, and test set utilization
The associate may be required to follow other job-related instructions and perform additional job-related duties as requested, in accordance with all applicable state and federal laws.
Additional Qualifications:
Requirements:
- Proven knowledge of outside plant construction
- Prior hands-on experience with installation and maintenance of customer inside wiring
- Ability to support field personnel in technical support situations using diagnostic tools
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Demonstrated respect for others through effective communication and responsiveness
- Commitment to fulfilling obligations to customers, suppliers, and team members
- Strong problem-solving orientation with a focus on collaboration and shared goals.
