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Product Operations Specialist

2 months ago

California, United States Optomi Full time
Product Manager - Systems Expert

Optomi, in partnership with a global media conglomerate, is seeking a Product Manager - Systems Expert to join their team in a hybrid position. This role will involve managing systems for the studios and working closely with the defect management process.

Key Responsibilities:
  • Support business stakeholders, including relationship management, answering support questions, and performing user trainings.
  • Guide the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines.
  • Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation and executing strategic communication plans.
  • Own communication to product end users, including feature release notes and project-specific updates.
  • Create internal and customer-facing root cause analysis reports for critical outage incidents.
  • Be a platform expert that can perform analysis on customer requests and identify patterns and trends to share with Product and Engineering teams.
  • Provide periodic updates and presentations on metrics and initiatives to leadership and business partners.
Requirements and Skills:
  • Minimum 3 years of experience in a professional role, preferably supporting clients in a technology/product environment.
  • Experience working within a defect management process, providing a link between Product/Engineering and end users.
  • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders.
  • Experience with a variety of systems within Enterprise Platforms, including Content, Asset, and Metadata Management.
  • Experience crafting a range of documents, from documentation/operational guides to formal announcements/release notes.
  • Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners.
  • Demonstrate determination in finding solutions to complex puzzles.
  • Enthusiastic about helping people, solving problems, and championing products.