IT Support Specialist
3 days ago
DirectedLINK is seeking a highly skilled IT Technical Aid to join our team. As a key member of our IT organization, you will provide basic support services and assistance to our customers and departmental staff.
Key Responsibilities:
- Provide technical support for a variety of IT-related issues, including identifying, tracking, documenting, researching, and resolving job issues or problem calls.
- Support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials.
- Work on medium-size office-grade printers and high-speed commercial printers as needed.
- Assist in the installation, configuration, maintenance, and troubleshooting of information technology devices, including personal computers, video display terminals, printers, cabling, and other hardware.
Requirements:
- Two (2) years of highly specialized clerical experience involved in an information systems environment, including the use or installation of desktop software and/or operating high-speed commercial printers.
- A high school diploma or equivalent.
- CompTIA A+ certification or equivalent.
Work Environment:
The work is expected to be done on-site, and interviews will be conducted in person. The work schedule will be 4/40, 10-hour days within the M-TH or T-F work schedule at the discretion of the program manager. The work shift ranges from 6:30 AM to 6:30 PM at Public Works HQ in Alhambra, CA 91803.
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