IT Support Specialist

3 days ago


Alhambra, California, United States DirectedLINK Full time
Job Summary

DirectedLINK is seeking a highly skilled IT Technical Aid to join our team. As a key member of our IT organization, you will provide basic support services and assistance to our customers and departmental staff.

Key Responsibilities:

  • Provide technical support for a variety of IT-related issues, including identifying, tracking, documenting, researching, and resolving job issues or problem calls.
  • Support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials.
  • Work on medium-size office-grade printers and high-speed commercial printers as needed.
  • Assist in the installation, configuration, maintenance, and troubleshooting of information technology devices, including personal computers, video display terminals, printers, cabling, and other hardware.

Requirements:

  • Two (2) years of highly specialized clerical experience involved in an information systems environment, including the use or installation of desktop software and/or operating high-speed commercial printers.
  • A high school diploma or equivalent.
  • CompTIA A+ certification or equivalent.

Work Environment:

The work is expected to be done on-site, and interviews will be conducted in person. The work schedule will be 4/40, 10-hour days within the M-TH or T-F work schedule at the discretion of the program manager. The work shift ranges from 6:30 AM to 6:30 PM at Public Works HQ in Alhambra, CA 91803.



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