Patient Financial Access Specialist

4 hours ago


Bridgeport, Connecticut, United States Yale New Haven Health Full time
Job Summary

We are seeking a highly skilled Patient Financial Access Specialist to join our team at Yale New Haven Health. As a key member of our clinical scheduling team, you will play a critical role in ensuring seamless patient access to our healthcare services.

Key Responsibilities
  • Patient Throughput: Ensure all required information is obtained from referring physicians and providers in clinical areas and provided to third-party payers to ensure reimbursement for services delivered within the outpatient setting.
  • Surgery Scheduling: Coordinate and support tasks related to patient surgical scheduling, including gathering booking sheets and consents from the clinic, completing them when necessary, and providing CPT codes and documents surgical procedures prior to scheduling.
  • Resource Management/Quality Assurance (QA): Collaborate with Supervisor/Manager to provide support in other outpatient service departments and routinely provide coverage as necessary to maintain skill sets.
  • Customer Service: Provide service excellence as outlined in the Health System Standards of Professional Behavior, ensuring smooth functioning of all processes to guarantee a positive patient experience.
Requirements
  • Education: High school diploma or GED required; Associate degree preferred.
  • Experience: Two to three years' work experience in a customer service environment, preferably in a hospital or physician office with high call volumes and low abandonment rates.
  • Licenses/Special Skills: Self-directed, well-organized, and team-oriented skills with the ability to educate and advocate for patients and their families. Strong interpersonal skills and ability to build rapport with a wide variety of individuals, including clinical staff.


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