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Patient Financial Access Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Financial Access Specialist to join our team at Yale New Haven Health. This individual will be responsible for ensuring seamless patient access to medical services, managing complex scheduling, and providing exceptional customer service.
Key Responsibilities- Coordinate patient appointments and procedures, ensuring timely and accurate processing of patient information.
- Manage patient demographics and insurance information, ensuring compliance with regulatory requirements.
- Collaborate with physicians, nurses, and other healthcare professionals to ensure smooth patient flow and optimal scheduling.
- Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
- Develop and maintain knowledge of insurance carriers, eligibility requirements, and billing procedures.
- Participate in quality improvement initiatives, identifying areas for process improvement and implementing changes to enhance patient satisfaction and outcomes.
- High school diploma or equivalent required; associate degree preferred.
- Two to three years of experience in a customer service environment, preferably in a hospital or physician office setting.
- Strong analytical and problem-solving skills, with ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with ability to build rapport with patients, physicians, and other healthcare professionals.
- Intermediate computer skills, with proficiency in Epic system and ability to adapt to new software and systems.
As a Patient Financial Access Specialist at Yale New Haven Health, you will have the opportunity to work in a dynamic and patient-centered environment, collaborating with a talented team of healthcare professionals to deliver exceptional care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
