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IT Systems Training Specialist

2 months ago

Downers Grove, Illinois, United States Chameleon Integrated Services Full time

Job Summary:

Chameleon Integrated Services is seeking a highly skilled IT Systems Training Specialist to support our clients in Downers Grove, IL. As a key member of our team, you will design and deliver training sessions for authorized users on project management system workflows and processes.

Key Responsibilities:

  • Identify training requirements based on user roles, skill levels, and system functionalities.
  • Create comprehensive training materials, including manuals, presentations, and online resources.
  • Conduct instructor-led training sessions, workshops, and webinars.
  • Develop online training modules and courses.
  • Maintain and update training materials and FAQs.
  • Evaluate training programs to measure their impact on user performance and satisfaction.
  • Track key performance indicators (KPIs) related to training outcomes.
  • Identify areas for improvement and implement changes to enhance training effectiveness.
  • Communicate the benefits of new systems or processes to end-users.
  • Address user concerns and resistance to change.
  • Schedule training sessions, manage training records, and track attendance.
  • Provide feedback on software usability and user experience.
  • Coach and mentor users to ensure they are proficient in using the system effectively.

Requirements:

  • Experience with Program Management Information Systems (PMIS).
  • Minimum of 5 years of relevant experience.

About Us:

Chameleon Integrated Services is a leading provider of IT solutions and services. We are committed to delivering high-quality training and support to our clients, and we are seeking a skilled IT Systems Training Specialist to join our team.